QBE outsources analytics operations to WNS


Global insurance and reinsurance company QBE Insurance, headquartered in Sydney, has selected global business process management (BPM) service provider WNS (Holdings) Limited to deliver high-end analytics.

Under the agreement, WNS will manage end-to-end advanced and predictive analytics for QBE in the areas of claims, underwriting, distribution, and fraud.

As an expert in both insurance domain expertise and advanced analytics, WNS provides insurance analytics solutions across the industry value chain including property and casualty, life, pensions and annuity.

“WNS is thrilled to partner with an industry leader like QBE. This engagement represents one of the largest and most comprehensive insurance analytics deals in the BPM industry, and is a testament to the domain capabilities we have developed in both insurance and analytics,” said Keshav Murugesh, Group CEO, WNS. “This relationship also helps strengthen WNS’ position as a leader in the Australian BPM market.”

QBE operates in 37 countries, and is one of the top 20 global insurance and reinsurance companies.