Consumerisation and increasing costs are forcing a paradigm shift in the healthcare industry, and advanced analytics coupled with cloud-based infrastructure could hold the key to solving some of the challenges faced by the sector.
Global technology and consulting firm Infosys will collaborate with Microsoft to deploy advanced analytics solutions designed to assist healthcare organisations in their digital transformation.
While various healthcare processes are currently managed by custom solutions or through CRM platforms such as Microsoft Dynamics, Infosys has now developed healthcare analytics solutions to make the current processes more efficient using the Microsoft Cortana Analytics Suite.
These new capabilities will allow healthcare professionals to gain insights from a wide range of datasets, to help track population trends, advance clinical effectiveness, enhance patient satisfaction, and improve operational effectiveness.
According to Infosys, due to the use of Microsoft analytics offerings such as Cortana and SQL Server 2016, organisations can access an alternative to niche analytics products, without having to change current enterprise storage solutions.
One of the solutions produced by Infosys focuses on making the actuarial planning process efficient, by helping payers to forecast the utilisation and cost of care.
Another solution focuses on supporting healthcare contact centre processes implemented in Microsoft Dynamics to provide live decision support to contact agents, reducing costs, increasing the return on investment for existing tools and bringing healthcare providers closer to a fully realised cloud infrastructure.
“This relationship will provide manage care organisations with the tools to improve clinical and operational effectiveness at a reasonable cost. It will also provide healthcare call centres with contextualised customer support and self-service options to both consumers and healthcare workers,” said Manish Tandon, executive vice president, global head, healthcare, insurance and life sciences, Infosys.