Horizon Power, a Western Australian State Government-owned electricity company, has deployed a self-service visual analytics solution to optimise reporting and improve business performance.
Horizon Power provides electricity to about 100,000 residents and 10,000 businesses across regional and remote Western Australia.
With such a huge customer base, the company generates significant quantities of data both internal and externally. Previously, Horizon Power utilised a dedicated analytics team with reports being sourced from the IT department. With this system, it often took weeks to generate a report which would then require additional edits from the business team before it was close to the final copy. Horizon Power found that the associated costs with this approach were too high for an organisation of their size and the timeline reports left much to be desired.
Horizon Power chose to deploy QlikView, with the first phase designed to visualise corporate KPIs and targets and contractor reports to ensure accountability from external parties.
The deployment has resulted in a 45 per cent cost reduction in report production and 60 per cent reduction in delivery time.
“When we first started BI analytics reporting we were committed to IBM Cognos software, but we wanted a solution that had the ability to directly supply reports to relevant stakeholders in the organisation,” said Geoff Pearson, business intelligence coordinator, Horizon Power.
“QlikView enables individuals throughout the organisation to generate reports without the intervention of dedicated data analysts or the IT department. This not only reduces the cost and time it takes to deliver reports, but also ensures those reports are always up to date, which is a main area of concern for us.”
By decentralising reporting, Horizon now has efficient, timely information flows. Data is aggregated into a single, accessible platform to ensure users can see the whole story in their data and make better strategic decisions. Much of the company’s reporting can now be created in near real-time, as data digitisation now takes hours, instead of weeks.
Horizon Power now has hundreds of users of Qlik, with finance and operations teams leading the way. They can now use multiple data streams, many of which are derived from Horizon’s ERP system. Using the Qlik interface, employees can correct data inaccuracies or address issues in real time, often without the need for IT intervention.
“Horizon Power is a great example of an organisation that was able to transform the way they leveraged data by taking a modern approach to visual analytics,” said Robert Riegert, managing director, Prima Consulting, which is partnering Qlik on this project.
“It was evident that Qlik’s platform approach to visual analytics was the perfect way to address their current analytics needs while putting them in a position to drive future data-driven possibilities.”
“To fully realise the true value of data, stakeholders need direct access at the source. When analytics and IT teams act as intermediaries, some of that value is often lost in translation. This not only leads to less-informed decisions, but makes the process much more costly and inefficient,” said Sharryn Napier, vice president and regional director for Australia and New Zealand, Qlik.
“With our platform approach to visual analytics, organisations such as Horizon Power are able to disseminate information throughout operations teams in an intuitive format that business users can digest, and subsequently maximise the impact of their strategic decisions.”